Customer Service

Overview

Customer service is the support you offer your customers - both before and after they buy and use your products or services - that helps them have an easy, enjoyable experience with your brand. But customer service is more than solving a customer's problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice ? phone, email, text, chat, and more.

What You Will Learn

• Module 1

• Module 2

• Module 3